RV 101 Dealer - Customer RV Walk Through RV Orientation® Online Video Training Program
A great way to teach your customers everything about their new RV, plus a bonus RV Essential Items Video Course.
RV Dealer - Customer RV Orientation Video Training Program
What does "RV orientation Video" mean?
RV orientation video is a class I give similar to an RV dealer’s class given to the consumer after an RV is sold. The term RV orientation video can be used interchangeably with the term RV walk-through video.
When you purchase an RV the dealership gives you a walk-through to demonstrate how to use the systems and accessories on your new RV. I refer to my training as an RV Orientation video. This RV orientation video training program is a combined video and written training format.
Note: The videos are an orientation walk-through that includes videos for both motorized and towable RVs. If your RV dealer does not offer these RV videos as part of your RV buying experience please let them know about our RV Online Training Program.
This is a bundled RV Training Program that includes 3 of our video training programs for dealers to gift to their new RV buyers:
This RV online video training program can be viewed from computers, tablets, and smartphones. This training program includes full-feature video segments, written text, short video segments, related articles written by Mark Polk, helpful tips & tricks, RV play & learn crossword puzzles and quizzes to help you retain all of the information.
We put this RV training program together specifically for RV dealer customers. This RV training program includes complete sections for both motorized and towable RVs.
Relax in the comfort of your own home or RV and let us walk you step-by-step through all of the systems of your RV. Buying an RV is exciting and when you pick it up the only thing on your mind is getting it home and planning that first trip. Yes, the dealer gave you a walk-through of the unit, but there was so much information and excitement that it was overwhelming.
Now it’s parked in your driveway and you can’t remember what was covered during the walk-through orientation. Don’t worry, we put all of the information into an easy to understand RV training course that you can read and view as many times as you like, or need to, until you are comfortable using your new RV.
What does RV orientation Video mean?
RV orientation video is a class Mark Polk of RV Education 101 gives, similar to an RV dealer’s class given to the consumer after an RV is sold. Mark's term RV orientation® video can be used interchangeably with the term RV walk-through video.
Our RV Orientation video program should be viewed prior to the RV dealer's staff giving the RV customer the RV dealer walk-through. This way, the new owner is already familiar with how the RV systems work, cutting down on time, questions and follow-up calls to the dealership.
It is our goal to assist you in learning how to properly and safely use and maintain your Recreation Vehicle. In our unique online RV training course we put the RV dealer orientation (walk-through) class into video format (with supporting text and learning tools).
What kind of online RV training will I receive?
The easy to understand format uses charts and hands-on demonstration to cover topics like campground setup, the LP gas system, water system, wastewater system, and the electrical system. In addition to the major systems of an RV the video includes instruction on RV appliances and RV accessories. The video training is generic and covers both towable and motorized RVs.
Bonus RV Training:
When you purchase a new RV the dealership usually gives you what is referred to as a starter kit. The starter kit is typically made up of an RV drinking water hose, a sewer drain hose, a roll of RV toilet paper and some holding tank treatments. It’s a nice gesture, but you will quickly discover you cannot go camping and properly set-up and use the RV with these limited supplies. In fact, there are many other products you will need, to make all of your RV trips more enjoyable.
To assist you in being better prepared for any and all camping scenarios you receive a bonus RV course titled "RV essential items" highlighting and demonstrating what products you will need to make all of your camping experiences more enjoyable. Most of these RV essential items are available at your local RV dealership. If the customer completes the course in it's entirety, a certificate will be generated. The customer can print this certificate as proof of completing the training.
To get started Click on Enroll, enter the coupon code your RV Dealer gave you and start your RV education right now!
If there are other RV topics you are interested in learning about after completing the RV Orientation training course be sure and check out our entire offering of RV training courses available at RV Online Training.
Happy RV Learning!
If you are an RV Dealer:
Great Customer Service…
Providing your customers (by purchasing this course at a discounted price) this RV training as a complimentary gift from your RV dealership accomplishes two very important goals:
1) It lets all of your customers know you genuinely care about their RV education. Every time they watch the complimentary RV Orientation training video they will think of your RV dealership and the fact that you were concerned about educating them on their new RV purchase, after the sale. Talk about great customer service.
2) Your customers will already be familiar with how the RV operates, and will be able to ask more targeted questions during the dealer walk-through orientation. This also decreases the amount of time your paid employees spend giving the walk-through.
To get more information on how this online RV training program can benefit the customer oriented RV dealer contact: dawn (at) rveducation101 (dot com)
Our goal since 1999 has been simple; to help educate the RV consumer so they stay actively involved in the RV lifestyle. Customer satisfaction regarding RV training boils down to retention. The RV consumer cannot retain overwhelming system operations of a new unit with a one-time 2 hour class. The RV Orientation Training Program affords the new RVer an opportunity to review the information as many times as needed to become proficient at using and operating their RV.
Mark is an RVer and has a very extensive background in the RV industry. He began at age 15, washing RVs at a dealership in North Central Pennsylvania. It wasn't long before he was working as an apprentice RV technician under the guidance of the RV service manager. His maintenance plans were interrupted when he enlisted in the military. Mark completed airborne training in 1979 and served with some of the most elite U.S. Army Airborne units, including Service Company 7th Special Forces Group (Airborne), 82nd Signal battalion, 82nd Airborne Division and the 16th Military Police Brigade, XVIII Airborne Corps. He spent the next 18 years with the U.S. Army eventually retiring as a maintenance Chief Warrant Officer 3.
He managed large fleet maintenance operations, where he not only had to understand vehicle maintenance, he had to teach young soldiers how to maintain and operate expensive vehicles and equipment. These soldiers came to him from very different backgrounds, and their prior experience with heavy equipment and mechanical skills were similarly varied. Mark had to learn how to communicate with all of them clearly, concisely, and effectively, and he found that he had a talent for teaching. The Army agreed, and eventually he was asked to produce written instructional materials, including driver training manuals and operating procedures for motor pools.
When he retired from the Army in 1996, Mark went to work for an RV dealership in sales and service. He talked to customers about their needs and desires and helped them select the right RV for them. He inspected used RVs for trade-in, he serviced customer RVs, and he educated customers on how to operate and enjoy their vehicles. As an RV owner himself, throughout the years, he has owned and used all the classifications of RVs (travel trailer, motorhome, pop up, 5th wheel and truck camper). He even restored, from the ground up, a 67 Yellowstone travel trailer. It was clear to him there were limited resources available to RV owners who wanted to learn more about how to operate and maintain their RVs. Owners’ manuals provide limited information, and most consumers find them confusing.
Anecdotal information learned around campfires from other RV owners is incomplete and can be unreliable.
Mark realized he had the knowledge and teaching ability to fill that gap, and so in 1999, he began writing articles and books about how to choose, buy, maintain, repair, and operate a variety of RVs. To date, he has produced more than 500 educational videos, and authored 15 e-books, 3 paperback books, and more than 1,600 articles educating millions of RVers. His best-selling book, titled The RV Book, has sold over 52,000 copies to date.
Mark's first priority is the safety of his audience. To Mark, this means anticipating the risks and challenges RVers will encounter when following his instructions, ensuring that the information he provides is complete and accurate, and providing enough information so his audience can make informed decisions about when to tackle maintenance tasks themselves and when to take their vehicles to professionals.
His second priority is his audience’ empowerment. He sends his students out on the road with confidence that they are equipped, prepared, informed, and ready to enjoy themselves.Producing material that achieves those goals is a very difficult thing to do. RVs come in a bewildering variety of different types, makes, models, and vintages, and when Mark writes about tasks such as winterizing an RV plumbing system, (as we know there are many ways to winterize an RV), his instructions need to walk his readers through the process regardless of which RV the reader happens to own.
Like his soldiers, his RV students come to him with widely disparate levels of expertise, experience, talent, and motivation, and his instructions must speak to all of them. Mark’s writing and video presentations are accurate and comprehensive. It is also clear, concise, and easy to understand. He breaks complex, intimidating tasks down to easy steps.
Chief Warrant Officer Three Mark J. Polk was awarded a first place US Army maintenance award from General Shelton.
Mark started RV Education 101 in 1999
- Writer/ Columnist/ Contributor for numerous RV consumer & RV trade newsletters and magazines (RVBusiness, FMCA, RV News, RV Companion, Pop-Up Times, RV Free Wheelin’, Trail Blazer, RV Executive Today and RV Magazine,)
- RV Technical Writer for several newsletters and blogs, (Go RVing blog, KOA Kompass Newsletter and Blog, Family Motor Coach Association (FMCA), RV Net Expert Blog, RV University This Week, Camping World e-newsletter, RV Travel, RV Trader, Rollin On TV website, HGTV and Geiko Insurance blog)
- Script and host television segments for Rollin On TV
- Scripted & hosted television segment titled RV Savvy for four seasons (52 episodes) with RVTV on The Outdoor Channel and three Canadian TV Channels.